Premium Technical Support

Premium Technical Support

When you just need a little help from the experts.

Sparx Services North America offers premium phone and email based technical support for Sparx Systems software in use by organizations in the United States, Canada and Mexico.

Why you need a Premium Technical Support contract

The manufacturer maintenance that comes with your Sparx Enterprise Architect, Pro Cloud Server and Prolaborate software licenses provides you email-based support provided by Sparx Systems, including advice on usage of the software, investigation of bugs, fixes, repairs of models and general product support during business hours in the Australian timezone. There are no service level agreements or minimum/maximum response times in place with this support. For organizations that require “help-desk” type support in the configuration and usage of Sparx products during North American business hours, the Premium Technical Support offering is designed to meet your needs.

What is covered?

group looking at laptopThe Premium Technical Support offering from Sparx Services North America is intended to provide ad-hoc technical assistance to Sparx users and administrators  – bridging the gaps between in-house support functions and the self-service support resources from Sparx Systems (the software manufacturer). 

Premium Technical Support contracts are available to all Sparx software users, whether purchased through Sparx Services North America, direct from Sparx Systems or through a Sparx Systems partner. This service is ideal for small teams and individuals or larger organizations wanting to augment existing support resources. 

Examples of the types of issues that can be addressed using Premium Technical Support services include:

  • System administration, security setup, maintenance and software upgrade assistance
  • Instructions on how to use Prolaborate
  • Investigation of system performance issues
  • Usage questions (how can we do “xyz” using Sparx)
  • Coordination of software bug reports and feature requests with Sparx Systems development teams

Why you need a Premium Technical Support contract

The Premium Technical Support offering is designed to help with ad-hoc issues. If you need formalized training or on-site assistance, Sparx Services North America has a number of additional offerings available.

Contact us to discuss your unique needs.



Packages Starting at $1,500

Enterprise Silver


Enterprise Gold


Enterprise Platinum

Contact for Pricing